Operational Mistakes in B/OSS Systems – How can we get Better


No amount of training can unfortunately prevent this. Humans are prone to making mistakes. Spent 12 hours of my precious Saturday trying to come up with logic of recovery for corrupted data at customer site thousands of miles away. Well … Continue reading

Multiple Invoices for Mutliple Services of a Subscriber account. – Part 1


So currently I have created a question thread and getting feedback from different folks about this aspect. Through that thread I am trying to asses in a segregated manner the real usefulness of this phenomena and who is it really … Continue reading

Learning Telecom Billing Concepts – How to make a Start?


In a Telco billing system a person who is offering the Telco services can be the same guys who are providing the network backbone for supporting the provision of those services and hence they can be called Network Service Providers … Continue reading

IT Architecture World Summit 2009 (Note – 1)


This happened at the J N TATA Auditorium of the IISC campus in Bangalore on July 27 & 28th. It was a very good events with focus on several tracks of Software Architecture, Enterprise Architecture, Business Process Management, SOA, SaaS … Continue reading


Giving shape to an inner drive for ushering in a fresh sphere of online activity in my life.  The blog here as the name  suggests, will  be a dominated by posts on professional topics related to Product and Process Management in the BSS world . Would like to bring to the table my experience of the Telecom BSS (Business Support Systems) domain.

Attempt to build not just a knowledge shelf but an interactive tool to search for more tangible insights into the world of Product and Process Management in the BSS arena.